@Article{ DE_DE_Garrido:39-48,

author = { JUAN DE OÑA LÓPEZ and ROCIO DE OÑA LOPEZ and Maria Concepcion Garrido } ,

title = { Extracting importance of attributes from customer satisfaction surveys with data mining: Decision Trees and Neural Networks },

journal = { Transportation Letters },

year = { 2017 },

volume = { 9 },

pages = { 39-48 },

}