@Article{ Machado_DE_Díez_DE,

author = { Jose Luis Machado and ROCIO DE OÑA LOPEZ and Francisco Javier Díez de los Ríos Mesa and JUAN DE OÑA LÓPEZ } ,

title = { Finding service quality improvement opportunities across different typologies of public transit customers },

journal = { Transportmetrica A: Transport Science },

year = { 2018 },

volume = { in press },

pages = { - },

}