@Article{ Machado_DE_Díez_DE,
author = { Jose Luis Machado and ROCIO DE OÑA LOPEZ and Francisco Javier Díez de los Ríos Mesa and JUAN DE OÑA LÓPEZ } ,
title = { Finding service quality improvement opportunities across different typologies of public transit customers },
journal = { Transportmetrica A: Transport Science },
year = { 2018 },
volume = { in press },
pages = { - },
}